Regulatory Framework & Policyholder Protections
6 Directives & Legal Guides
Nepal Insurance Authority (NIA)
Statutory powers, solvency monitoring, minimum capital mandates (Rs 5 Arba), and consumer protection duties of Nepal’s insurance board.
Insurance Act 2079 Rights
Comprehensive summary of consumer protections, mandatory paid-up values, claim interest timelines, and legal remedies under the new Act.
Claim Settlement Ratio (CSR)
Official statistical review of claim settlement speeds, dispute percentages, and paid claim volumes across all 14 life insurers.
How to File a Complaint
Step-by-step roadmap for resolving claim delays, agent mis-selling, and escalating disputes to the Nepal Insurance Authority tribunal.
KYC & National ID (NID) Rules
Mandatory Know Your Customer (KYC), AML/CFT compliance, and National ID requirements for buying insurance and receiving claim payouts.
7 Principles of Insurance
Fundamental legal doctrines governing all life and non-life policies in Nepal (बीमाका ७ आधारभूत सिद्धान्तहरू) under Insurance Act 2079.
Facing Delays or Unfair Claim Rejections?
Our regulatory experts provide free guidance on escalating grievances to the Nepal Insurance Authority tribunal.